These Terms of Service (the "Terms") govern your access to and use of softnest.ink (the "Site") and your purchase of products from SoftNest ("we," "us," or "our"). By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.
Eligibility and use of the Site
You must be at least 18 years old, or the age of majority where you live, to place an order. You may use the Site only for lawful purposes. You must not interfere with the Site's operation or security, attempt to gain unauthorized access to any part of it, use automated tools to collect its content without our permission, or submit false or misleading information.
Products and safe use
SoftNest products are designed for use on babies under the supervision of a parent or caregiver. Our products are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition. Results vary from baby to baby, and we cannot promise a specific outcome for any individual child.
Always read and follow the instructions and safety guidance that come with your product, follow safe sleep recommendations from your pediatrician, and never leave a baby unattended with the product. If you have any concern about your baby's health, comfort or sleep, stop using the product and consult a qualified healthcare professional. Product images and descriptions are for illustration and the item delivered may differ slightly.
Orders and payment
By placing an order, you confirm that the information you provide is complete and accurate and that you are authorized to use the selected payment method. Payment is collected when your order is placed, as described in our Payment Policy.
Pricing, availability and errors
Prices, availability and product descriptions may be corrected or updated at any time. We may decline or cancel an order when reasonably necessary, including for suspected fraud, payment problems, inventory errors or pricing errors. Any payment collected for a cancelled order will be returned to the original payment method.
Shipping, returns and refunds
Shipping and delivery are governed by our Shipping Policy, and refunds and cancellations by our Refund Policy. Both form part of these Terms.
Intellectual property
The Site and its content, including text, graphics, logos, images and software, are owned by us or our licensors and are protected by applicable intellectual property laws. You may use the Site for personal, non-commercial purposes. You may not copy, distribute, modify or exploit Site content without our prior written permission.
Reviews and communications
If you submit a review, photo or message to us, you confirm that you have the right to share it and you give us a non-exclusive, royalty-free license to use it in connection with our store and its marketing. Please do not submit anyone else's personal information. We may remove content that is unlawful, misleading or offensive.
Third-party services
The Site may contain links to, or rely on, services provided by third parties. We are not responsible for third-party content, policies, availability or practices, and your use of those services may be subject to separate terms.
Disclaimer of warranties
To the fullest extent permitted by law, the Site is provided "as is" and "as available," and we make no warranties other than those that cannot lawfully be excluded. Nothing in these Terms affects any consumer rights you have under applicable law.
Limitation of liability
To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of the Site or purchase of products. Our total liability for any claim will not exceed the amount you paid for the order giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.
Governing law
These Terms are governed by the laws of the State of [Your State] and the United States, without regard to conflict-of-law principles. Any dispute will be handled in a court with lawful jurisdiction, subject to applicable consumer protection laws.
Changes to these Terms
We may update these Terms from time to time by posting a revised version on the Site. Continued use of the Site after an update means you accept the revised Terms, where permitted by law.
Our other policies
These Terms should be read together with our Privacy Policy, Shipping Policy, Refund Policy, Payment Policy and Data Sharing Policy.
Business identity and contact
This store is operated by SoftNest. Questions about these Terms may be sent to queries@softnest.ink.
Questions? Contact us
Email queries@softnest.ink — we reply within 1 to 2 business days.