All prices on softnest.ink are listed in British pounds (GBP). Payment is collected in full at the time of purchase through our secure, PCI-compliant checkout. We never see or store your full card details.
Accepted payment methods
We accept major credit and debit cards and the digital wallets shown at checkout. Depending on your location and device, these may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
When you are charged
Your payment method is charged when your order is placed. If we are unable to fulfill your order for any reason, including a stock or pricing error, you will receive a full refund to your original payment method.
Taxes, shipping and duties
Shipping charges and any applicable taxes are calculated and shown at checkout before you pay. For international orders, customs duties, import taxes or brokerage fees may be charged by your country and are the responsibility of the buyer unless we state otherwise at checkout.
Declined payments and fraud prevention
If your payment is declined, your order will not be placed, and you may wish to contact your bank or try another payment method. To protect our customers and our store, we may place an order on hold, ask for additional verification, or cancel an order that appears fraudulent. Any amount collected for a cancelled order is returned to the original payment method.
Refunds
Refunds are issued to the original payment method and are covered by our 30-night guarantee. See our Refund Policy for details. Refunds typically appear within 5 to 10 business days, depending on your bank.
Payment disputes
If you have a problem with an order or a charge, please contact us first so we can resolve it quickly.
Contact
SoftNest. Email: queries@softnest.ink. We reply to all messages within 1 to 2 business days.
Questions? Contact us
Email queries@softnest.ink — we reply within 1 to 2 business days.