We are dedicated to safe, reliable shipping. Your total delivery time is made up of two parts: order processing time and delivery time.
1. Order processing time
All orders are processed within 1 to 3 business days. This includes packing and dispatch.
2. Delivery times
Orders ship from our main warehouses or from regional warehouses, depending on product availability and your location. Delivery times vary based on the warehouse, your destination, and external factors.
| Region | From main warehouses | From regional warehouses |
|---|---|---|
| United States | 5–15 days | 2–5 working days |
| Canada | 6–12 days | 2–5 working days |
| EU / UK | 5–12 days | 2–5 working days |
| Australia / New Zealand | 6–15 days | 2–5 working days |
| Mexico | 11–25 days | 2–5 working days |
| Chile / Colombia | 7–25 days | 3–7 working days |
Please note: during holidays, peak seasons or unforeseen circumstances, delivery may take longer than the estimates above. Once your order ships, you will receive a tracking number so you can follow your package.
Additional information
- All delivery estimates are in business days and do not include weekends or holidays.
- Customs delays, severe weather and logistics disruptions can affect delivery times.
- We recommend ordering early during holiday seasons to ensure timely delivery.
3. Shipping methods
We offer multiple shipping options. The methods available for your order depend on your location and product availability, and are shown at checkout.
| Shipping method | Estimated delivery | Description |
|---|---|---|
| Normal Shipping | 7–14 days | Cost-effective standard delivery, suitable for most regions. |
| Faster Shipping | 6–9 days | Accelerated shipping for customers who need their order sooner. |
| Fastest Shipping | 2–5 days | Priority shipping with the fastest delivery time available. |
Delivery times are estimates and may vary depending on your location and external factors such as customs clearance or holidays.
4. Shipping fees
Shipping fees vary based on your destination, the weight and size of your items, the warehouse your order ships from, and the shipping method you select. The shipping fee shown at checkout, before you pay, is the fee you will be charged for that order.
5. Order tracking and multiple packages
When your order ships, we will email you a tracking number. Tracking can take 24 to 48 hours to show its first update. If your order contains more than one item, items may ship in separate packages, each with its own tracking number.
6. Shipping address
Please check that your shipping address is complete and accurate before you place your order. If you need to change it, contact us right away at queries@softnest.ink, as we can only update it before your order is dispatched. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment, and additional shipping charges may apply.
7. Customs, duties and taxes
For international orders, any customs duties, import taxes or brokerage fees charged by the destination country are the responsibility of the buyer unless stated otherwise at checkout.
8. Lost, delayed or damaged packages
If your package is lost, significantly delayed or arrives damaged, please contact us. We will work with the carrier and arrange a replacement or refund as described in our Refund Policy.
Contact
SoftNest. Email: queries@softnest.ink. We reply to all messages within 1 to 2 business days.
Questions? Contact us
Email queries@softnest.ink — we reply within 1 to 2 business days.